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Do you want to transfer your physical counter online?With Gaya you can

With Gaya, utilities can activate new services and takeovers remotely and safely through: video-conference,. business process workflow and legal electronic signature systems.

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some examples of what you can sign with Gaya

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No, it isn't. Using a simple email, the problem is not so much the validity of the signature as the form of the document, except for isolated judgments that recognize the email as valid evidence. This happens when there is a proof of receipt (proof that it can't be the additional email with the delivery receipt generated by the system). In all other cases, it is not considered a means of communication that guarantees the certainty of the sender.
The legislation requires the subscriber to sign the documents and not an intermediary to whom you communicate your OTP code; this practice invalidates the signature.
As defined by current legislation, an electronic signature is defined as "a set of data in electronic form, attached or connected by logical association to other electronic data". (extracted from LEGISLATIVE DECREE March 7, 2005, n. 82 - Digital Administration Code - Art. 1, paragraph 1, letter q) According to the eIDAS regulation, there are three types of signature: the electronic, the advanced electronic and qualified electronic (see REGULATION ( EU) N. 910/2014 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 23 July 2014, Art. 3 paragraph 10, 11 and 12)

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